Customer stories
Salon

How Grace W. Turned 200 Faces Into a Real Salon Database

Grace W.

Kilimani, Nairobi

200 clients digitised with contact and preference notes
Easier rebooking and follow-up after appointments
Affordable fixed monthly cost at Ksh 350

The Challenge

A large informal client base with no CRM. Rebooking and retail upsells relied on staff memory.

The Solution

Starter gives her a single client list with visit notes, contact details, and simple invoicing for packages.

The situation

Grace W. owns a salon in Kilimani. Regulars were real, but data lived in stylists' heads and informal books.

What changed with Elona CRM

Each client gets a record: phone, services, and retail purchases where tracked. The front desk can see history before suggesting the next visit.

Results in the first 90 days

Two hundred clients are now a searchable asset, not just faces in the mirror.

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