M-Pesa is not an afterthought
Accept and reconcile M-Pesa payments natively. Your clients pay the way Kenya pays.
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Industries / Retail
Know your best customers. Accept M-Pesa. Grow your retail business.
Your best customers keep your business alive. Elona CRM helps you know who they are, what they buy, how they pay, and when you last spoke to them.
No setup fee · M-Pesa ready · KRA eTIMS compliant · From Ksh 350/month
See Elona CRM for retail in action
Watch: How Njoroge tracks customers and payments in his Ngara shop
From the field
“I had no idea which customers were buying the most from me until I started using Elona CRM. Now I know my top 10 customers by name and I treat them accordingly.”
Njoroge K.
Retail shop owner, Ngara
The problem
Sound familiar?
You do not know who your best customers are
You recognise faces but you have no data on who spends the most, who comes back, or who has not visited recently.
M-Pesa payments are not tracked against customers
You see M-Pesa confirmations come in but you cannot link them to specific customers or transactions.
Credit customers are a manual nightmare
Who owes you money? How much? Since when? The answer is in your head or a paper notebook.
No system for supplier relationships
Your key suppliers are also managed on phone contacts. No records, no history, no leverage.
The solution
A customer management system built around how retail works in Kenya
Elona CRM gives you a proper customer database, M-Pesa-linked payment records, credit tracking, and sales reports in one place. You know your best customers, your biggest debts, and your monthly revenue without adding up a single M-Pesa message.
1
Build your customer database
Add customers as you serve them. Name, contact, M-Pesa number. Build your book one customer at a time.
2
Issue receipts and invoices for every transaction
Send a professional receipt after every purchase. Your customer has a record. So do you.
3
Track credit and outstanding balances
Who owes you money? The outstanding invoices report tells you exactly, with one-click follow-up reminders.
4
See your best customers and top products
The reports dashboard shows which customers spend the most and which products move fastest. Make decisions with data.
Features used by retail businesses
Everything you need. Nothing you don't.
Client managementSmart invoicingM-Pesa paymentsBusiness reportsExpense trackingKRA eTIMS compliance
200
Customers on Pro plan
Unlimited
Customers on Expert plan
0 min
M-Pesa reconciliation
Built for Kenya. Not adapted for Kenya.
Over 70% of Kenya's adult population uses M-Pesa. Elona CRM is the only retail management system that treats M-Pesa as the primary payment method, not an add-on. Every M-Pesa payment is automatically linked to a customer record. No manual matching.
KRA eTIMS compliant
Your invoices meet Kenya Revenue Authority requirements automatically. Stay audit-ready from 2026.
Priced in KES, not dollars
No dollar conversion surprises. From Ksh 350 per month. What you see is what you pay.
Explore other industries
Elona CRM works for every Kenyan entrepreneur.
See how other businesses use Elona CRM.
Start using Elona CRM for your retail businesses today.
Your own portal. Ready in 2 minutes. No setup fee. No IT team needed.
Track sales and M-Pesa in one client bookCustomer testimonials·Customer stories
No credit card required. Cancel anytime. Kenyan support team.